Customer Testimonials
Awesome place for kids
Thrilled with the excellent service received today. Stopped in to discuss an issue with our 2020 Escape battery. Spoke with Mark Rattliff, the Parts and Service mgr. He understood our concerns and replaced the battery with an upgraded one, quickly and at a great price. Can’t thank you enough! Will be back when it’s time to buy our next Ford.
Justin was very helpful with finding a car within my budget. He was attentive to my needs and did not try to sell me something I did not need. I was quite pleased with the overall car buying experience and the staff.
I?ve waited my whole life to get the truck that talked to me. I found it! Researched many of the trucks on Bob Swope Fords lot and found the one that talked to me. Marcus my sales person was amazing. Very informative and always willing to go the extra mile. I am so pleased with my New F250 it?s beyond words. This was the right dealership at the right time with the right truck.
The young man I dealt with has not been there long. He was extremely helpful in the purchase of my new truck. What I like most about this salesperson was his approach and the way he listens to me and what I was looking for in the vehicle I wanted. He never tried to push something on me just because it was on the lot, or he wanted to make a sale. He truly wanted me to have the vehicle I would be happy with and with that mission accomplished.
We just moved to Elizabethtown, KY. Bob Swope Ford was recommended to us as a trusted Dealership from our builder Smith Family Homes. Everyone we have met has been friendly and helpful. From the dealership, to neighbors, to our local church. We feel very welcome to our new hometown. Larry & Sandy Livermore
The staff at this dealership is straight forward, proactive, and easy to work with. The dealership itself gave me transparent and clear pricing that ties to Ford MSRP and X- plan. I'd go back for my next car!
I am deeply saddened that that mobile charger unit was not covered by the warranty. The is just over 1 year old. I have been extremely pleased with the vehicle until this problem. I certainly did not expect this unit to fail in so short a period. Obviously the mobile charger is essential to the vehicle since charging stations are at present few and far between. Still, I remain very satisfied with the performance of the car.
Fast service
My experience was very quick and I?m more than pleased with the level of service!! Randy Blevins and Paul Jenkins we?re great and I drove away with my new car, a Bronco Sport!!
Awesome place to buy a car! See Randy Blevins or Paul Jenkins, they will take care of you!!
I wish giving 10 stars was an option! Justin (salesman) and Brandon (finance) were absolutely wonderful to work with. They were very honest, answered every question, gave options, and explained everything. Made buying my new Ford Bronco Sport so fun, easy, and stress free! Every employee we saw while there was friendly! We will definitely be back. The best car buying experience I’ve ever had. Thank you all!
Justin at Bob Swope Ford in Elizabethtown is the man to see! He is so nice and helpful and easy to work with. We love our new car so far and highly recommend this dealership!
I HAD TO HAVE MY CAR TOWED IN THE NIGHT BEFORE THANKSGIVING AND IT WAS RIGHT AT CLOSING. IT WAS GOING TO BE A QUICK FIX, BECAUSE IT HAD TO DO WITH A RECALL. AFTER WORKING ON THE CAR, THEY HAD IT READY TO GO IN 10 MINUTES. JUST WANT TO THANK THE SERVICE TEAM FOR A GREAT JOB AND CUSTOMER SERVICE.
My son bought a ecosport Randy sale is awesome great deal very happy we always go to Randy sales Mark’s service deportment excellent you will not find a better deal than with Randy
Treated like family. Always take care of us. Our salesman Justin K. Has been awesome. Has gone out of his way to take care of us.
Great dealership, best Ford dealer in Hardin County 👍🏻👍🏻
Very easy to work with even for an out of state customer. They even offered to (and did) pick me up from the hotel and drive me to the dealer to finalize paperwork. Amanda and Marcus were both great to work with and I have nothing but praise for the rest of the team as well.
I had an excellent experience purchasing my new F-350 from Bob Swope Ford. My salesman, Justin Kieper, did a fantastic job and I would definitely purchase another vehicle from him again. I would highly recommend this dealership!
My 2016 Mustang had a factory recall on the back-up camera, they took my car right back and assessed it but didn't have the right camera so they are ordering it and when it comes in will call and set up a appointment. I was very pleased with the service and the waiting room was exceptional took no time to get my car back to me thank you Bob Swope.
This was our second time purchasing a vehicle from Bob Swope Ford and will not be our last! Amanda was great with the quickness and answering any questions I had prior to coming in. We have had nothing but amazing service and hospitality. Justin was fantastic and I’d work with him again, took care of us even after we left. Not to mention Brandon the business manager was also top notch and Jennifer from service! ✨
Had an excellent experience in the service department! The customer service was great and my car was serviced and ready in no time!!! This is definitely the place to go for quality service!
No hassle buying!!! Great experience!!
I had been looking for a truck for months. I finally found it a Bob Swope. Great price and great service. Sales man Marcus made a it a smooth transaction. Anyone one in the area should check them out for all their new car needs
I had a great experience purchasing my 2019 Ford Flex. Everything went very smooth.
I am happy that I have gone back to try this dealer again. Jennifer is my service advisor and she has impressed me keeping up with the needs of my vehicles.
Just purchased a F250 from them. My salesman Justin was amazing. They didn't have what I wanted and I am very picky. With in a short period of time Justin found me my truck and it far exceeded my expectations. He was awesome. I highly recommend seeing him for buying a new or used vehicle.
Honest, responsive sales process. They took very detailed photos and videos to show exactly what I needed. I decided against purchasing, but appreciated their professional courtesy.
Was leaving work. And all of a sudden my car started smoking. I panicked and was like I can’t lose this car. Drove straight to Swope at 5 PM when they closed. A mechanic there named Bobby came out and said go upstairs and get a ticket before I diagnose the situation. I was sweating, met the service director who was amazing as well. I was serviced and the team found an error from my last service and covered it under warranty. Use dealers not shade tree mechanics. $400 service for $0 these guys are honest!
I had the BEST car buying experience i've ever had at Bob Swope Ford. I ordered my new Escape hybrid with everything that I wanted......and nothing i didn't. There was no high pressure sales and no bs. I would recommend BSF especially in the current new car market.
On August 29th, while driving back from central Ohio to my home in West Tennessee, I stopped at the Pilot station off I 65 in Glensdale, KY. I filled up my gas tank, then got in my car and turned the key. Nothing happened. Tried again and the same result. Needless to say, I broke down four hours from home and I was by myself. Through the help of my son in Missouri, he was able to find Bob Swope Ford, their number and address. I contacted them and got Carrie. She was an angel and could tell I was stressed. ...
I purchased my F350 from Bob Swope Ford in 2016, have used them to service it exclusively, and have been mostly pleased with their care of my vehicle. Despite a couple of issues with communication they have been very good about maintaining it at a reasonable cost. I would recommend them for service and sales.
Marcus is the best. No games. Forward pricing. All around great experience. Thank you Marcus!!
Always great service at Bob Swope Ford. I wouldn’t take my Explorer any place else. They have serviced every Ford I’ve owned.
Always a pleasant experience! The staff is knowledgeable and friendly, and the service is good xcellent.
Bob Swope Ford found and delivered us a fabulous new car. The sales and F&I Managers were fantastic to work with through the buying process. I would recommend BSF to all my friends and family.
I ordered a new 2022 F-150 from Bob Swope Ford back in February of 2022. Ford Motor Company and the dealership kept me informed by phone or e-mail about the status of my truck from the day of the order to the build date to the shipping date and the dealer delivery. The dealership immediately called the day it rolled off the delivery truck and had it ready for my wife and I to pick up the next day. We were totally impressed with the Bob Swope Ford team (the sales manager, finance officer, and our salesman) during the entire process. The ...
Got what we wanted. B b b b b b b b b b n
We have recently purchased 4 vehicles from them and the service is outstanding! Marcus Wethington was our sales person and he goes above and beyond to make sure you get what you want and our satisfied with your purchase. I highly recommend him if you are looking for a vehicle. Brandon Lustek was also great to deal with. He will find you the best possible financing out there with the lowest rates.
Had a great buying experience at Bob Swope Ford! Paul Jenkins, our sales associate, was extremely helpful with every step of our process. Highly recommend for anyone looking for a new Ford!
This is hands down the kindest Ford service department I have ever dealt with. Carrie Sever made my day and saved my vacation. She and Joe, along with the rest of the team are absolute heroes
Joe and Carrie took amazing care of our family. We had a mechanical issue while traveling and even though it was late in the day, they were incredibly kind and took care of the issue. I’ve never been more impressed with a dealership and would definitely return here in the future.
I was met by Sales in the Parking lot, Had a specific car I wanted to drive . Paul Jenkins is a good sales rep. Done his best to meet me Half way and arrange the sale. Offered by finance the extras that might be wanted but did not need, But they offered. I said no and that was that no pressure. Worked with me to get everything lined up. Then gave me an out the door price so not to surprise me later. Straight and to the point is what I like in a sales person. No run around or ...
The people at the dealership are very polite and professional. However, I have 2 issues. First, I could not schedule the service online or through my Ford app. So I had to call and schedule an appointment. Once my service was complete. the advisor told me that my tires were in the yellow zone and would probably have to replace those at the next service. When I got home, I reviewed the report and saw my car needed an alignment (it was coded Red). I called the following week to schedule that and the lady I spoke to then told me ...
Listen y'all, from the moment I stepped foot on the property to the moment I left, Marcus, Andrew and the paperwork guy ( totally can't remember his name) were absolutely AMAZING! Marcus put the work in showing me what they had in my budget and what I was looking for as far as space is concerned and Andrew went the extra mile to sell me ( not a van person ) a van that we all knew I absolutely needed 🙄! But I could not be more pleased with the respect shown and how easy they made the closing process with the ...
Justin was GREAT. He explained everything in detail. Thank you, Justin and everyone who helped I would give 10 stars if I could. If you need a new ride see Bob Swope Ford you will glade you did I AM. Like the song says I LOVE MY TRUCK
Justin was GREAT. He explained everything in detail. Thanks Justin and everyone there. Like the song says I LOVE MY TRUCK.
This is the 2nd vehicle I've bought from Sam Swope Ford with Justin Kieper as my salesman and both times was a very good experience. In the future that is the dealership I will go to for my automotive needs. Steve Ivey
I had a great experience at Bob Swope Ford buying a 2022 F150. Justin my sales rep Justin was very helpful and had plenty of information about the truck and answered all my questions. The special order came in within two and a half months!
Excellent experience today with their service department. I was 1000 miles from home and had an emergency issue with my vehicle. They worked me in and got my problem fixed so that we could get back on the road. I wanted to thank Diane for her help as my service advisor, and my courtesy driver Paul Pinto for taking me back to my hotel while my repair was being done, and then picking me up once the repair was finished. Very good people.
Bob Swope Ford has a fantastic sales team. We ordered a new F350. They were great to work with from start to finish. They were not pushy at all, very knowledgeable and helpful. They stayed in touch all the way through the process. We would definitely recommend working with them.
Drove down from Indy and the truck was as described. The financing was easy and so far I?m very happy with my purchase.
I've owned several vehicles from a few different Ford dealerships and Bob Swope has been the best experience I've had of all of them. They answered all my questions immediately and they made the whole buying process go unbelievably smooth and fast. I wish I didn't live an hour away from them because I'm not going to find that kind of hospitality in my local area. HIGHLY recommend.
Always a great experience in the service department at Bob Swope Ford! The best deal for getting the oil changed, tires rotated and general checkup of my vehicle. They're never pushy, just suggest if I need something additional done (cabin air filter, wiper blades, etc). Diane even helps out with ways to save money when I need additional services done. The waiting area is clean and there's always coffee and bottled water available.
It may have taken a little longer to get my Mercury Grand Marquis fixed, but; it is now back in great shape since there was some damage to the air suspension (the ones that make you think you are floating on air). So, I am happy since it is now in my driveway and I am planning on taking a long trip and it will again feel like I am driving on floats. Thank you. I appreciate everything you have done; more than some people would understand. God bless !!
I just bought my 2nd vehicle from Justin. Thank you again for giving me the best deal possible. I believe now after going through other dealerships to see what I like Swope Ford is number # and now my only dealership I will deal with for future vehicles. I loved my Escape and now I love my Fusion.
The service department was excellent. Dealership service departments are ALL pricey, but the service writer Carey, makes it worth the price with how excellent she does her job.
Fantastic. Thanks to all for the great service!
Tretta did a great job selling us our 2022 Bronco. Anyone looking for a vehicle go see Tretta!
EGR recall service accomplished after 3 attempts. Found front wheel well trim apart from the frame when I looked over my vehicle. Lesson learned is to look over the vehicle prior to departure from dealer.
Friendly workers and all around great service. Thank you.
From the moment I found my new car online to the moment I drove her home, I completely enjoyed the experience of purchasing my new car. Laura Gray was an excellent sales rep and her personal interest was very valuable and appreciated.
The Service Department personnel kept me informed on what my car needed and time needed to conduct repairs. I was also able to speak with my original salesman, Paul Jenkins, who I’ve purchased two cars from. Always great to see him!
Service manager quickly rectified the problems with my brakes. Counter help was friendly and courteous. Great job. Give them all a raise
I have been a customer of Bob Swope since 1986 and have always been treated with respect. The vehicles I have purchased over the years have always been top notch. The service department is the best around. Sales staff are very professional and knowledgeable about the vehicles they sell.
Fast , efficient, and friendly service.
Yhe best of the best
Friendly dealership. Not pushy. Enjoyed our experience in buying a used car.
Great customer service with the purchase of our truck. Would definitely return in the future.
These people treat me well make feel welcome at their dealership every time I go there thanks Guys & Gals.
Very pleasant car buying experience. I did have Ford X-plan pricing and everything went very smooth. The trade in given was better than expected, even with the crazy used car prices of late 2021. Laura Gray was a pleasure to work with, would highly recommend.
Outstanding purchasing experience from ordering to completing the purchase. Every step was handled smoothly and without any issue. I cannot comment on the price as I used X-plan pricing on the purchase of a new 2022 F350. The trade in allowance was higher than expected, even considering the crazy used car market of 2021. I would highly recommend and they will get my business again.
It was a great experience it bob swipe ford . everyone friendly and helpful and I am thankful for the help .I would recommend and buy a again thanks
Laura Gray is the best. She sold me a truck and continues to take care of any issues or other things I need. She provides service after the sale and will continue to get my business. I highly recommend Swope and especially Laura.
Service department is top notch!
As soon as I came in, they took my car to service. I am extremely happy with their service, their professionalism, and their care of the needs of their customers.
Always a pleasure to deal with the friendly and helpful staff. They efficiently address the reason for my visit and I am soon on my way.
Great new car dealer.
BOB SWOPE FORD ETOWN CAME THROUGH BIG TIME ON MY NEWLY PURCHASED FORD EDGE. BOB SWOPE STAFF WAS A PLEASURE TO WORK WITH. MOST IMPORTANTLY, THEY LISTENED TO MY FINANCE NEEDS AS WELL AS GUIDANCE ON ORDERING MY NEW FORD TO THE SPECS I REQUESTED. MY VEHICLE WAS DELIVERED AHEAD OF TIME IN BEAUTIFULL SHAPE. BOB SWOPE STAFF MAKES BUYING A VEHICLE CAR/SUV/TRUCK EASY AND A PLEASANT EXPERIENCE. THIS WILL BE MY THIRD VEHICLE PURCHASE FROM THE BOB SWOPE DEALER AND IN ADDITION I WOULD ENCOURAGE FORD SHOPPERS TO STOP BUY AND JUST TALK ABOUT WHAT KIND OF ...
I don’t know what it was whether it was because of a warranty job or what but everytime we leave it there it comes back with scratches in the paint. A black car is hard enough to keep looking good but add scratches and it’s terribly wrong. I keep this car in the garage and I know everything that is going on with the paint. As far as the service department it’s been good but the counter ppl seems like it’s a bother to them but a 40,000 dollar car should be taken care of a little ...
They got me in to service my Cmax quickly, finished repairs sooner than expected. Very satisfied. GOOGLE does businesses a disservice by their software that seems to keep customers that have had a good experience from commenting on subsequent visits with excellent results. When you submit comments on a business, visit again, and login Google prevents you from entering a new review on that second trip. Google needs fix that so anyone can comment on EVERY experience. In that way the business that earns repeat visits with excellent service gets the benefit of multiple excellent reviews rewarding that exceptional effort. ...
