Customer Testimonials
My wife and I couldn’t have asked for a better experience with Rex and the rest of the team. There was no pressure and everyone we worked with made us feel at home. We ended up with a beautiful Durango at a great price. I cannot recommend them enough.
Purchased a vehicle from here yesterday and I couldn’t be happier. Every member of staff were so genuine, friendly, and fantastic. I also love my new vehicle. 100% recommend.
Chris was hands down the best customer service rep in the service dept I’ve experienced yet. And I’ve been 3x since we moved here in June of last year. He was communicative, prompt, and sincere when discussing everything that needed done.
I love this place. I have only had a great experience with the service and sales department.
I was provided with friendly explanations and accurate information. That was very helpul to me make a dicision to buy the vehicle.
I traded in my truck for a newer one. The whole staff including Kaitlynn and everyone else that I forgot theirs names. Lol. All were great! Fast and easy experience!
Excellent customer service. Honest and respectable sales people. Responsive service department. I would recommend everyone purchase from this dealership.
Dedicated Group to assisting anyone with their Auto Purchase and Servicing Needs. Rex Allaman is my Salesperson. Knowledge of all aspects needed to get you the right fit for your Vehicle buying needs.
I dealt with Jordan and Jennifer while I was here, and they were great! Very helpful and attentive to my needs, and the service was done quickly. I didn't have an appointment, and they went above and beyond to make sure everything was done to my satisfaction. This was my second time coming here, and I'll be back. Thanks guys!
Came in looked at the Jeep. Myself and Salesman Rex went out on a test drive. Had some vibration when idling. Came back he went and found out the issue. They fixed that issue plus an AirBag wiring harness that came up. All in all they took great care of us. Our son loves his jeep! Thanks again Rex
I was traveling the road in an electric car mileage was dropping I had to find a charging station. So I found this dealer ship when I put it in my GPS. Got there needed help a guy pulled up went in to get help. A nice man by the name of Steve came out to assist us! And made the rest of my day by being so very super nice!!!!! He tried several times to get the electric machine to start working. He made a phone call got the machine working showed me some things to do to save ...
We worked with Paul and he was amazing, helpful, Professional and patient!!’
Tyler and Brandon were very customer friendly. They made the process easy.
We went in wanting to explore options . They let us take a vehicle home for a day to see if our daughter’s wheelchair would fit and if she could get in and out. They went above and beyond for sure . Amazing customer service!!
I have purchased several vehicles from Bob Swope and would not go anywhere else. The staff is friendly and accommodating. They will go out of their way to ensure you get what you are looking for.
Buying with Swope was smooth and seamless. Vehicle selection was good. No pressure from Sales staff.
I have bought many cars from many different dealers over the years, and I can honestly say this was the best experience I’ve ever had. Everyone there was respectful, professional, and enjoyable to work with. Justin is top notch.
Super friendly staff and I am very pleased with my new car and the deal I got! Highly recommend the drive!!
First rate sales staff, finance rep and overall a superb team. I’ll definitely buy again
*Two Years of Trouble, But Bob Swope Ford Has Been My Silver Lining** After two challenging years with my 2022 F150, I was finally approved for a buyback. However, just as I thought things were looking up, another dealership pulled an identical truck from under me at the last minute. I was convinced this saga would drag on for another six months. Determined to find a resolution, I began the search for another dealership with the truck I wanted in stock. I reached out to Bob Swope Ford via AutoTrader, along with several other dealers, with a straightforward request: "I’...
I have bought multiple cars from Swope Ford with Paul Jenkins (and so has my family). I would recommend anyone to him and I recently did for a co-worker. She loved how great her experience was with him especially after having issues with a previous car dealerships being pushy and trying to take advantage of her. This is not the case with Swope, they want to make sure you find exactly what you want. I think it is safe to say she will be a return customer in the future. Thanks again Paul for everything you did!
Very enjoyable experience. I was very stressed about buying a new car but Paul made the experience so much better. He listened to what I was wanting and did not try to push me into anything. I was very happy with the experience and absolutely love my new vehicle!
I ONLY take my vehicle to Ford dealerships for service. Bob Swope always took care of me and provided excellent service until I purchased new brakes and rotors from them. I had a horrible squeaking problem that would not go away. After several frustrating visits to Bob Swope and getting Ford Motor Company involved, they still couldn't figure out the issue but another dealership did. Sometimes you just gotta know when to hold'em, know when to fold'em, know when to walk away, know when to run. Learn your vehicle. I was promised a scheduled appointment and it ...
Had an issue with some of my tire lug nuts being stripped which was promptly addressed and fixed by the service manager Steve Couch. Thank you for the great service.
Great service. Love that they pick up my car and bring in back.
Marcus was excellent to work with! We ordered our Ford Maverick in July 2023 and he kept us informed with updates the entire time. His communication was appreciated and top notch! We will be referring him and will use him again in the future. Thank you for everything!! We LOVE the truck!
Our sales person was Tyler and I can’t say enough good about him and our experience at the Swope dealership. Quite frankly, Tyler went above and beyond what he had to do to assist us and of course we will return to them when we purchase our net car.
I’ve been looking for a new truck and searching for a slightly used one. Finally found what I was looking for at Bob Swope which is 90 minutes from home for me. As soon as I confirmed the truck was available and set my appointment, Josh was super accommodating at getting a majority of the paperwork done before I even left home. Kaitlyn was waiting for us as we arrived and she knew the truck inside and out (she claimed to be a new sales rep but I don’t believe her - she knew her stuff!) Working with Brandon ...
Keefrey was great to work with, very honest and up front! I’ve always had a good experience with Bob Swope Ford and will always recommend them!
Amazing experience. From my sales person Tyler to the General Manager Randy Blevins it was truly a refreshing experience. Buying a car can be worse than buying a house but this experience was seamless and easy. I feel I received a great deal and didn’t have to do the painful time consuming back and forth. I would drive hours to work with this team again. It was unlike anywhere I’ve purchased before.
My salesman Tyler was easy to work with and very patient with me, he worked with me off and on for several months before I finally made up my mind. The dealership has always been fair with me on my trade in also.
My salesman Keifer was a pleasure to work with! I enjoyed my experience at the dealership.
They had the one weird remote ignition coil I needed for my F-150. Staff were friendly and courteous. I will be back in the future for my service needs!
Miranda and the team worked tirelessly to help us our car!
I went in there looking for a used truck. Miranda the sales rep came out and helped me find a great price on a new truck. I ended up buying a F-350.
Miranda Brooks went above and beyond expectations in assisting us in the purchase of our new Bronko. Thank you
I recently purchased my second new F150 from Bob Swope Ford, Marcus Wethington was the representative I spoke to first as I had many questions and a shortage of time. This man is the direct reason I drove off of the lot same day very happy with my purchase. If it werent for Marcus I would have been at several dealerships all day, he had all the information I needed from the OTHER dealerships in comparison to what he had to offer at Bob Swope. There was no hassle, no bull, no gimmicks, or annoyance. This experience was by far ...
I tuck my car in for a recall. Was treated very well. No problem. They fixed my car.the car drives great. I would recommend all the people I talked with. They done a great job.
Quick and good service. Coffee and tv in the waiting room.
My wife and I where just driving by Bob Swope car lot with no intensions of buying a new car. We had been in the area looking at used cars. Marcus put us in a new Ford Explorer ST in about 1hr with a much lower interest rate almost 6 points less than a used car. We left feeling appreciated and satisfied with our experience. I will definitely be a returning customer.
As a first time buyer I was a little nervous but Dylan was very helpful in explaining to me the features of my vehicle and the process of all the payments that were included. He was able to answer every question I had about the vehicle which made me confident in my final purchase. I left there knowing this was the right option and the right person to talk to about.
I really enjoy the dealership picking up and returning my truck from my work for an oil change. You can't beat that.
Great experience with their service team!!! They went above and beyond to take care of us knowing we were from out of town and trying to get home. I can’t thank them enough.
Quick and easy oil change and tire rotation
I took my Ford Fusion in to have one of my windows checked out. The service staff were all friendly and professional. They fit me in on a busy Saturday to check on my concern. I recommend Bob Swope Ford as a trustworthy and honest place to take your vehicle.
Very convenient and professional service.
(Translated by Google) Very customer-oriented, the process is fast and they make things as easy as possible. Keefry supported us and shared status at all times. (Original) Muy orientados al cliente, el proceso es rapido y facilitan las cosas lo mayor posible. Keefry nos apoyo y compartio estatus en todo momento.
As aways Justin was very helpful. Was great meeting Randy and Brandon. We highly recommend anyone looking for a Ford to come here.
Great staff and service. Only thing I can say about the facility is that it was freezing cold in there!
Great experience! Marcus Whethington helped me order my 2023 King Ranch. Got everything I wanted and then some. Great Truck Good Price all without hassle. Second Truck from Bob Swope in 12 years. They treat you good!
Good customer service reasonable price for repairs
Easy to work with no hassle good service in and out very quick and didn’t try to mark anything up
Came in from out of town and needed an oil change. They got me in the next day and did the service quickly. Definitely recommend.
Always have had a great experience
Hard working staff. Work done to satisfaction. Diane took the extra time to look up my car previous work finding out there was some additional work I did not need because it had already been done. Saving me over $600. Thanks to all service employees.
While traveling through the area, we were having trouble on our brand new trucks A/C. We pulled in and were immediately seen to by Randy, who was so helpful and gave us answers to the problem. He sheduled us back in the next day and had it fixed. The whole staff went above and beyond to help us. Thank you.
I truly have nothing but positive things to say about my experience at Bob Swope. My friend and I were driving home to Wisconsin from a trip to Nashville and Mammoth Cave when my Ford started lurching and the check engine light came on — an issue we thought was resolved when I was serviced at my home dealer. Bob Swope was the nearest Ford dealer, and they took such incredible care of us. They were quick to make sure we got a diagnostic test after we told them we were travelers. They then went above and beyond and actually did ...
Mobile service came to place of work to perform a recall repair. They scheduled, then texted me a couple of times to remind and confirm. Very easy and pleasant experience. Always happy with Bob Swope Ford!
Great service at Swope Ford! Diana was amazing and made sure everything went well. Thanks!
My preferred auto maintenance dealer.
Would recommend Justin to anyone looking for a car
Fast service. Did a fantastic job. Debbie was prompt on calling when my vehicle was done. Very friendly!
Thank you to Debbie in service. I came in to check on my vehicle. She stopped what she was doing to check on the service for me, approve my ticket for repair and made sure I had an answer before I left. Debbie also kept me encouraged about having purchased a warranty to help with the cost of an aging vehicle. Greatly appreciate you, you make coming to Bob Swope Ford easier each time I see you.
If you're looking for a new ride I would highly suggest going to see Justin at Bob swope ford for a hassle free and pleasant car buying experience!
Fast and Friendly customer service! Diane is amazing and always makes sure I’m in and out!!! Great Experience 🙂
Bob Swope Fotd employees were kind, friendly, knowledgeable and helpful. I would recommend them to anyone looking to purchase a vehicle.
Traveling pulling a RV, was able to get me in and back on road within hour and half
I have been using Bob Swope Ford to service my cars since I moved to Elizabethtown in 2010. I can honestly say I have never had a better place to have my cars serviced. That goes back over 50 years and all over the world. When I recently bought my Ford Maverick, it was the first time I bought a vehicle from them. This purchase process was equal to my service experience - absolutely TOP NOTCH. People are the reason Bob Swope Ford is top notch. ALL department there are top notch and people are the cherry on the top of the ...
Overall, a pleasant experience from initial contact to purchase. Communications was excellent, prices fair and I felt that I was being treated fairly and given the best price possible. Follow up by Justin was quick and courteous. I have dealt with them before and I'll be back when I need my next vehicle.
Customer service is always top notch.
AMAZING service department!! Our truck broke down 30 minutes away from the dealership. By the time we limped it along to get there the part was there and ready to be installed. They were so understanding and worked us in. We can not express our appreciation enough. I would give them more than 5 stars if that were possible. Thanks again!!
I will head straight to Bob Swope Ford when I'm ready for my next vehicle. They could not have been better to deal with.
Had a recall which they fixed and also got all 4 wheels aligned. It was quick and convenient for me.
I left a review here with only 2 stars. I did not see the dealers message here but somebody called me today what was very much appreciated. The issue has been resolved and I like to say tky to make the situation right.
Atmosphere is awesome. All the staff is friendly and professional. A big thanks to Jennifer,Diana and Brian.
Here is the story. Ordered a Ford Maverick XLT Hybrid from Justin in October of 2021. Of course the build date kept getting kicked down the road. I honestly forgot about it until December 2022. My truck has a new build date but would be a 2023 model. Cool…let me know when it gets close. Jan 2023 I signed off on relinquishing my rights to the Maverick when it came in. Was going to buy something else. Today (2.17.23) Justin text me and said that it just arrived and gave me first dibs. Swope could have put it on the lot with a substantial “...
Awesome place to get a new car
Thrilled with the excellent service received today. Stopped in to discuss an issue with our 2020 Escape battery. Spoke with Mark Rattliff, the Parts and Service mgr. He understood our concerns and replaced the battery with an upgraded one, quickly and at a great price. Can’t thank you enough! Will be back when it’s time to buy our next Ford.