Customer Testimonials

This is the second vehicle this year with our salesman Rex. He is an expert on these vehicles first our bronco and now f150 for our son. He came into work on his day off to make sure our schedules worked for us even knowing he had a previous appointment. We are forever grateful to him and everyone here for making this another great experience.

Excellent service and friendly customer care. Thank you. Great follow up with text and the Ford app.

We bought a car yesterday from Bob Swope Ford, and I have to say, we had such a great experience! I especially want to give a huge shoutout to Anthony because he was absolutely amazing! He was so friendly, helpful, and easy to work with. He made the whole process go smoothly, and we really appreciated how he treated us. You can tell when someone genuinely cares about their customers and isn’t just trying to sell you a car, and that’s exactly how we felt with Anthony. And it wasn’t just Anthony! Everyone we dealt with at ... Read More

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Google - Nov 12, 2026

We bought a car yesterday from Bob Swope Ford, and I have to say, we had such a great experience! I especially want to give a huge shoutout to Anthony because he was absolutely amazing! He was so friendly, helpful, and easy to work with. He made the whole process go smoothly, and we really appreciated how he treated us. You can tell when someone genuinely cares about their customers and isn’t just trying to sell you a car, and that’s exactly how we felt with Anthony. And it wasn’t just Anthony! Everyone we dealt with at Bob Swope Ford was wonderful. Just a really great group of people who made buying a new car a pleasant experience. That’s not something you can always say about a car dealership! I’ve been going to Bob Swope for the past several years and I’ll never go anywhere else. In this instance it was Ford. We love our new car, and we’re really happy we went there. I believe in giving credit where it’s due, and Anthony and the whole team definitely deserve it! If you’re looking for a car, go see Anthony at Bob Swope Ford! Seriously, you won’t be disappointed. Thank you all for taking such good care of us!

I’ve been getting super duties serviced be Swope Ford since they were in the old building and have always had a positive experience. Thanks Steve and all the other folks at the service department !

Great service. Came in with a problem needed a key replaced. They handled it right away

Great experience. Great team at Swope Ford in Etown!

Service was great! Thanks

When looking for a vehicle you need to look no further than Bob Swope Ford. Exceptional service. No pressure from sales staff. Kirt Shockley knew what I wanted and didn't try to sell me something just to get a sell. 100% recommend.

Great place friendly people competive pricing. In need of a vehicle please go out and see my friends at Swpe Ford. Got me in a nice car same day.

I purchased a vehicle from out of state and the process with very smoothly. Rex, the sales associate, was great during the process. Highly recommend if you are in the market for new car.

I just got a car that's perfect for me. And they aren't pushy at all

Service member was very friendly and knowledgeable gave me a great price on a set of tires

2nd times a charm. Terrible service. I recommend taking your business to Louisville where they care about their customers.

Car was just washed and I picked it up full of bird poop! All over hood, windshield and top of car- how can that be? I also had to pay $143 for brake light bulb, that is beyond this world. That's why alot of people don't use the dealer, but I am still under warranty.

Very friendly and you are not there long to complete ur sale

The service department is great to work with. My biggest and only complaint is the phone system. Takes forever to reach a live voice and then when you do they want to transfer you to a voicemail. I left messages and no return calls. It took me three different days to finally get through to a live service advisor to schedule my appointment. Once you have a live advisor, they are GREAT! I’d give 5 stars to the team, and 1 star to the person that came up with that phone system!

The service I received was very satisfactory and all personnel was professional

Professional team and highly technical technician made my trip smooth and effortless thank you Bob Swope

Setting up my appointment was more difficult then I anticipated. I had to make several phone calls over the course of a day. I would be transferred from one person to another just to get disconnected. Everyone was helpful and polite once I finally got to the right person. I provided my cars information got a quote and scheduled an appointment 7 days later. Dropped my car off for the appointment. The next day they informed me they didn't have the parts. So me and my wife had to share her car for a week while we waited for a ... Read More

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Google - Oct 31, 2026

Setting up my appointment was more difficult then I anticipated. I had to make several phone calls over the course of a day. I would be transferred from one person to another just to get disconnected. Everyone was helpful and polite once I finally got to the right person. I provided my cars information got a quote and scheduled an appointment 7 days later. Dropped my car off for the appointment. The next day they informed me they didn't have the parts. So me and my wife had to share her car for a week while we waited for a water pump before work could begin. Once the part came in the work was done in a timely manner. I received an inspection report upon picking up my car. There was no pressure from the staff to fix some of the superficial issues that I was already aware of, but the diagnosis fees that were quoted on the report, if I was to have them fix were pretty shocking ($160 to diagnosis a noise behind the dash which [I know to be a broken blender door] and $90+ to replace my windshield wipers). If I was not comfortable around vehicles it would be easy to get ripped off on the small things. The preventative maintenance that I had scheduled did come under the price quoted. I am confident that the job was done correctly. I feel the people who work there take are professional and take pride in what they do. The corporate environment of it being a Ford dealership and all that it entails really kept it from being a 5 star experience.

This is our 3rd vehicle we have purchased from Swope Ford. Always friendly and helpful. Brandon, the sales manager, has been involved in all our purchases. He is amazing. Zach was a wonderful sales rep. Very knowledgeable and friendly. Swope Ford has always taken good care of us. Thats why we continue to return for all our vehicle purchases. Excellent sales and service.

Excellent service and such a clean facility. Every employee is kind and treat you well.

Ms. Fenwich, is a very cordial service representative.

We arrived at little early and was taken right in. Service was quick and our Service Advisor was very easy to understand and polite.

Great , fast work ! The guys at Ford Service were great had my Bronco in and out of the shop in less than 2 days, they gave me a ride back to Rineyville and when loaner car became available they came back to the house and took me to the loaner car. Would definitely recommend to anyone and I won’t let anyone else touch my vehicle.

The service itself was performed adequately. The communication to schedule an appointment and notification when the car was finished was terrible. I had to follow up with both, otherwise nothing would’ve happened. However, after I brought this to the service department attention, things were quickly resolved in both cases.

I waited for my vehicle. Oil change right at an hour, new tires 2 more hours. Coffee was so burnt. Soda from machine had expired Jan 2026. It was a horrible day. I will never wait again.

The check-in process was friendly and efficient My vehicle was ready that day, as promised, and it now runs better than it ever has.

Mr. Mendoza was a pleasure to work with. After numerous delays beyond his control, he ensured the work was accomplished using OEM parts despite pushback from other parties, ensuring the best possible outcomes in my behalf.

Great experience! Everyone that helped us out was great. They even delivered the truck back to us at the house so we didn’t have to disrupt our schedule. We will be bringing our vehicles back!

I had a wonderful experience at Bob Swope Ford! Anthony was absolutely amazing and did a great job helping me purchase my very first car. He was so helpful throughout the entire process and made the experience feel exciting and stress-free. Everyone at the dealership was wonderful and went above and beyond to help me get approved. I’m so grateful for all the time, effort, and patience they put into helping me drive away in my first car! I highly recommend Bob Swope Ford to anyone looking to buy a vehicle. Thank you, Anthony, and the entire team, for ... Read More

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Google - Oct 26, 2026

I had a wonderful experience at Bob Swope Ford! Anthony was absolutely amazing and did a great job helping me purchase my very first car. He was so helpful throughout the entire process and made the experience feel exciting and stress-free. Everyone at the dealership was wonderful and went above and beyond to help me get approved. I’m so grateful for all the time, effort, and patience they put into helping me drive away in my first car! I highly recommend Bob Swope Ford to anyone looking to buy a vehicle. Thank you, Anthony, and the entire team, for making my first car-buying experience such a great one!

In and out with no hassle. Best car buying experience in many years. Highly recommend Rex for your next purchase.

I always receive prompt, excellent service at Bob Swope Ford! I wouldn't think of taking my Ford Fiesta anywhere else. I buy my vehicles there and have them serviced there because I've trusted them since about 50 years ago. I recommend Bob Swope Ford to my friends.

Great service with the mobile mechanic. Fast, easy and very convenient.

I went to Bob Swope ford for a recall and my truck was leaking coolant and I couldn’t find where. They were supposed to find the cause and they said it was my turbo and quoted fairly high price to me. I told them I found another mechanic to do it significantly cheaper and they told me that I could come get my truck but when I got there they hadn’t even done the recall fix. I was already running behind from work and couldn’t wait any longer for something that I was told was finished. So ... Read More

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Google - Oct 22, 2026

I went to Bob Swope ford for a recall and my truck was leaking coolant and I couldn’t find where. They were supposed to find the cause and they said it was my turbo and quoted fairly high price to me. I told them I found another mechanic to do it significantly cheaper and they told me that I could come get my truck but when I got there they hadn’t even done the recall fix. I was already running behind from work and couldn’t wait any longer for something that I was told was finished. So now I have to schedule it again. When I got home with my truck I was going to add coolant and noticed that the engine cover was not attached and then bolts were missing. This is terrible service and an awful way to run a business. Very poor communication and if they can’t remember to reattach an engine cover I don’t want them to fix my truck if they can’t remember simple things

Very thorough. Fair price

Brandon and Kirt provided one of the best experiences I have had purchasing a vehicle. Very satisfied with the extended warranty, maintenance and other options for purchasing. We love our new 60th Anniversary Edition Bronco!

Knowlegable and effecient.

Great Service Friendly Service

Great service,helpful and courteous staff. Thanks for the quick service!! Especially since I was a walk-in.

I had an exceptional experience from the time I entered the garage greeted at my car door waited on my vehicle in the lounge also recieved updated on my phone and they also had a live screen letting you know your place in line and logging the time your vehicle is being worked on. Barbara Fenwick was my service advisor she explained all my finding gave me options and didn't make me feel pressured at all she allowed me to add a service I didn't schedule very welcoming I will continue to bring my vehicle to this location ... Read More

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Google - Oct 20, 2026

I had an exceptional experience from the time I entered the garage greeted at my car door waited on my vehicle in the lounge also recieved updated on my phone and they also had a live screen letting you know your place in line and logging the time your vehicle is being worked on. Barbara Fenwick was my service advisor she explained all my finding gave me options and didn't make me feel pressured at all she allowed me to add a service I didn't schedule very welcoming I will continue to bring my vehicle to this location thanks for giving excellent service!

My sell person Rex was so friendly he stay o ver an show me what I need to no about my car.Thank you Bob Swope an Rex

Good experience with Rex, Brandon and Tyler. Able to complete the deal in a short period of time. Friendly folks

Bob Swope Ford completed the scheduled service and recalls on my Bronco more quickly than expected. The Service Manager called me with updates and recommendations for other service options that would be needed in the near future.

Devin in service was wonderful he helped us and went out of his way to make sure everything was taken care of!

I had a great experience at Bob Swope Ford. Their team is knowledgeable and truly prioritizes the customer experience. From start to finish, everyone I interacted with was extremely polite, professional, and welcoming. On top of customer service, the maintenance work on my vehicle was completed ahead of schedule. I highly recommend Bob Swope Ford to anyone looking for a seamless, stress-free experience!

Schedule ahead of time for a all change. Entire rotation and told them explicitly that I needed the car return to my workplace which is less than a mile down the road And that I needed it about one p m. Dropped off the car before business hours and approximately 3:30 AM. My appointment, I was at 745, and I called shortly before 12 to see the progress as they were also going to try. And do one of the 3 recalls or as many as they could before that time. However, at noon, the old change wasn't even complete. They did send ... Read More

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Google - Oct 15, 2026

Schedule ahead of time for a all change. Entire rotation and told them explicitly that I needed the car return to my workplace which is less than a mile down the road And that I needed it about one p m. Dropped off the car before business hours and approximately 3:30 AM. My appointment, I was at 745, and I called shortly before 12 to see the progress as they were also going to try. And do one of the 3 recalls or as many as they could before that time. However, at noon, the old change wasn't even complete. They did send a shuttle to pick me up to come to their workplace. Did you pick up my car and then was informed that they couldn't do tire rotation due to swollen ludd nuts and none of the recall. Issues had been fixed. Either only a simple old change and wiper blade replacement. I was never called or informed about the issues with the lugmits and after having my car Approximately 5 hours of potential work time. It was last minute, and this wasn't the first time this exact same incident had happened. This is actually happened several times 1 time. I even had to wait an additional hour and a 1/2 before it was completed. After work and had to sit, I know things can happen. Short staff call-ins etc, but I always call and inform them what the restrictions are as I only have one car? And it's only me, so therefore I t try to get The most out of my time and not have to sit and wait for that reason. Now, with that being said, I did get a text. And I am getting a call today from a very helpful person there named Carrie, who refunded the all change, which I appreciate, but I'm not one of those people who want free things. I just want service. And transparency, if there are any issues concerning the work order. So I can actually have a input Vs find it out. Once I get there and not having a choice other than to wait if I want to proceed. Or if it's even done. UPDATE: was just now called on the phone to reach out for an apology? And was given an additional credit on my account, and out of transparency, I chose to update the situation, but the review will stay the same as well as the rating. It's not the after effect. It's the initial visit, as well as previous visits. That were mirror events. Hopefully in the future this will not happen again. Now that it has been pointed out, however, like I said, this review will stay the same as well as the rating. Even though I was asked over the phone if I could help with the rating. Which honestly tell me a little bit more about the situation. Like I said transparency. In the future, if I have a stellar visit there, I will be sure to post that as well.

Very unfriendly I had to come back twice and I got charged for an oil change when I'm paying for a maintenance agreement on a brand new truck with only 10,000 miles on it

I inquired on their website about coming it to see a vehicle and they confirmed a date/time. I drove from an hour away only to be told the vehicle was locked up in detailing. I understand things happen but to spend 2 hours of our busy day driving and not to be able to see the vehicle was frustrating.

The service advisor was not professional and don’t know what they are talking about. The customer service was great but it went totally downhill.

2015 CMAX SEL in for oil change and balance and rotate 4 tires. Shop inspection recommended replace cabin air filter and rear wiper blade. Reasonable cost at this point about $155. Then shop finds "swollen lug nuts while rotating tires and recommends repalcing all 20 lug nuts. Charges $252 for 20 each lugnuts , so each lug nut was: $12.60 (OEM price was $13.55 each, so they saved me $1 per nut). But on researching several Ford Parts Sites selling OEM parts charge anywhere from $7-9 per lug nut for the OEM part. ($140-180 vs $252) and several local parts stores sell after market lug nuts of the same specs ... Read More

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DealerRater - Aug 29, 2026

2015 CMAX SEL in for oil change and balance and rotate 4 tires. Shop inspection recommended replace cabin air filter and rear wiper blade. Reasonable cost at this point about $155. Then shop finds "swollen lug nuts while rotating tires and recommends repalcing all 20 lug nuts. Charges $252 for 20 each lugnuts , so each lug nut was: $12.60 (OEM price was $13.55 each, so they saved me $1 per nut). But on researching several Ford Parts Sites selling OEM parts charge anywhere from $7-9 per lug nut for the OEM part. ($140-180 vs $252) and several local parts stores sell after market lug nuts of the same specs at $5 to $7 each ($100-$140 total). I asked to have parts and shop find me aftermarket parts to avoid the high OEM costs and in a few hours they reported back they could find none, but at same time, 2 other tire shops in the area did successfully find non-oem aftermarket lugs that matced the CMAX. Overall cost for this visist started at $155 and ended at $449.74, and when I paid by VISA I got hit with another 3% service charge raising total to $463.23 (surcharge for card $13.49). I made the decision to finish the repairs at the shop so that is entirely on me. Shop/servoice people were courteous. The AI sysytem the dealership uses to route calls or answer questions is totally in left field. That really needs work. Ya call in and get Carl Swope that routes you, then the AI wacko picks up and cant understand what ya want, so when ya get frustrated and ask for a human it can never connect to one and sends ya to voice mail to wait for the call not returned. I learned, when AI picks up to repeat "HUMAN" 4-5 times and keep calling in till a person picked up, average for me was 4-5 calls. Lesson learned, I used to feel comfortable there, now I will double check all I'm told and will consider other local Ford and Mercury dealers as alternatives especially since a new one is getting built on ring road and just as handy to do business at. I trusted, I paid the higher price, I could have declined , thats on me, but Sopwy boys, ya parts prices are way higher than your competition and you gonna feel that from me.

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If you need basic service, they do a good job. If you have an issue that takes time to diagnose, go somewhere else. If the issue doesn't present itself right away, they will not investigate any further. I've had this happen several times and ended up taking it to another shop where the problem was found and fixed.

If I could give negative stars, I would! Had a computer put in and of course it went bad just after the two year warrantee expired...ok..It happens. Went in to have a second computer put in. I was told I needed a complete harness replacement that it appeared that someone had done some after market wiring. Why didn't they tell me that at the first computer replacement? TWO WEEKS it took them to put a computer in! Zero communication! I called and wasn't able to speak to my " service rep" Dan. Dan never returned ... Read More

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DealerRater - Aug 22, 2026

If I could give negative stars, I would! Had a computer put in and of course it went bad just after the two year warrantee expired...ok..It happens. Went in to have a second computer put in. I was told I needed a complete harness replacement that it appeared that someone had done some after market wiring. Why didn't they tell me that at the first computer replacement? TWO WEEKS it took them to put a computer in! Zero communication! I called and wasn't able to speak to my " service rep" Dan. Dan never returned calls and I had to physically go in to get answers as to why the 3 day job took TWO WEEKS. Of course Dan wasn't available again. I would steer clear of this dealershio.

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Took my Super Duty to this dealership to have the window regulator replaced. I was quoted $399.00 plus tax for the repair. When I went to pick up my truck, the bill was $624.00—a substantial difference from the price I was given. If additional work or charges were going to be added, I should have been contacted and given the opportunity to approve them before the work was completed. My family and I have purchased vehicles from this dealership and have consistently had our vehicles serviced there. Unfortunately, after today's experience, I will never do business with them again. I ... Read More

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Google - Aug 20, 2026

Took my Super Duty to this dealership to have the window regulator replaced. I was quoted $399.00 plus tax for the repair. When I went to pick up my truck, the bill was $624.00—a substantial difference from the price I was given. If additional work or charges were going to be added, I should have been contacted and given the opportunity to approve them before the work was completed. My family and I have purchased vehicles from this dealership and have consistently had our vehicles serviced there. Unfortunately, after today's experience, I will never do business with them again. I am also an employee of Ford Motor Company with over 30 years of service, which makes this experience especially disappointing. Michael Elrod

Windows were down. Vehicle left outside. It rained. Then they said could not do any further actions because of bad (mildew) odor.

They will do everything in their power to take you for as much as possible, from removing parts that were never supposed to be touched to breaking things and charging you almost 4 times the going rate. They care nothing about the people nor the product. I work at ford and after dealing with them I will never buy ford again and I encourage you to do the same.

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I brought my Truck in for recall 26545 6R80 sudden transmission downshift powertrain control Module programming. Barbara Fenwick added a Multipoint Inspection. I received texts telling me they did the multipoint inspection and gave me a list of issues like wiper blades, oil change, spark plug change and prices. But never mentioned if the recall work was done. I tried to call to confirm if the truck was ready but could not get through to Barbara to confirm, so I just drove by in person. Truck was ready at that time but the now the radio no longer works. Not happy ... Read More

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Google - Aug 6, 2026

I brought my Truck in for recall 26545 6R80 sudden transmission downshift powertrain control Module programming. Barbara Fenwick added a Multipoint Inspection. I received texts telling me they did the multipoint inspection and gave me a list of issues like wiper blades, oil change, spark plug change and prices. But never mentioned if the recall work was done. I tried to call to confirm if the truck was ready but could not get through to Barbara to confirm, so I just drove by in person. Truck was ready at that time but the now the radio no longer works. Not happy with service at Bob Swope Ford. I only came here for the recall so I don’t understand why they did the multipoint inspection without me Authorizing it.

Scheduled an appointment to have an open recall fixed. Brought the car in a month later on the scheduled date. They called 2 hours later and refused to fix the recall.

Not a good experience at all. If it was not for needing a recall completed, I would never step foot in this place. When you call you have a hard time getting the property party, when you use the online portal it does not work correctly, it’s chaotic inside the entry bay to say the least. When you pull in the employees seem aggravated you are there, appointment or not. I truly fill sorry for the staff, they seem so on edge. I hope all of this works out eventually. Seems to be a lot of changes in place.

I brought my Ford F-150 to Swope Ford on April 17, 2026, to have a tire gauge sensor issue and a steering wheel switch checked. Both of these concerns are covered under my Ultimate Ford Protection Service Plan. I was told by my service advisor, Isidoro Mendoza, that these issues were not covered under my warranty and that he had called to verify coverage. Based on that information, I was charged $258.38 for a diagnostic fee, and no repairs were completed. On June 1, 2026, I contacted Ford Protect directly and spoke with a representative (Chyanne), who confirmed that both issues are in fact covered ... Read More

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Google - Jun 1, 2026

I brought my Ford F-150 to Swope Ford on April 17, 2026, to have a tire gauge sensor issue and a steering wheel switch checked. Both of these concerns are covered under my Ultimate Ford Protection Service Plan. I was told by my service advisor, Isidoro Mendoza, that these issues were not covered under my warranty and that he had called to verify coverage. Based on that information, I was charged $258.38 for a diagnostic fee, and no repairs were completed. On June 1, 2026, I contacted Ford Protect directly and spoke with a representative (Chyanne), who confirmed that both issues are in fact covered under my plan. She also confirmed there is no record of Swope Ford—or anyone else—calling to verify coverage. I was further advised that if a system indicates something may not be covered, the dealership should call Ford Protect directly to confirm. This experience was frustrating and disappointing. I relied on the dealership’s representation, only to later find out that the information provided was incorrect, and I was charged for a visit that should have been handled under warranty. I recommend verifying all warranty decisions yourself before approving any charges.

Bob Swope Ford and Ford Motors is so Heartless you sell these cars to people that you know ain’t worth a damn and when they break down you don’t want to fix them! I have been through it with this 2021 Ford EcoSport Titanium I need answers from Ford Motor Company because this is NOT okay. Last year, my 2021 Ford EcoSport had a recall and the engine was replaced. Now here we are, April 18, 2026, and the head gasket has blown — and They denied fixing it straight up No because the car is over a hundred thousand miles and I’... Read More

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Google - May 12, 2026

Bob Swope Ford and Ford Motors is so Heartless you sell these cars to people that you know ain’t worth a damn and when they break down you don’t want to fix them! I have been through it with this 2021 Ford EcoSport Titanium I need answers from Ford Motor Company because this is NOT okay. Last year, my 2021 Ford EcoSport had a recall and the engine was replaced. Now here we are, April 18, 2026, and the head gasket has blown — and They denied fixing it straight up No because the car is over a hundred thousand miles and I’m being told I have to pay $5,000 to fix it. How does an engine that was JUST replaced fail like this! This is on yall because I’m sure all put in a refurbished one! That is not my fault. I am on disability and me and my girls have medical conditions that require frequent appointments all year long. This vehicle is not a luxury for me — it is a necessity for our health and survival. Ford, how do you replace an engine and then refuse to stand behind the work when it fails? This is a direct result of that repair. I cannot afford $5,000. I should not HAVE to afford $5,000 for something that should have been done correctly the first time. I need Ford Motor Company to: ✔️ Take responsibility ✔️ Fix my vehicle ✔️ Do what is right Right now, my family is without reliable transportation because of this. Giving it over to God I have to because I can’t afford to be stressed about it. 🙏🏾💙Ford Motor Company #Ford #FordEcoSport #CustomerService #DoBetter #RecallFailure #HelpNeeded

Took care of my vehicle very quickly and we're very professional. We appreciate excellent service.

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They followed thru with a couple items that I had concerns about... Overall a great experience.

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Professional and courteous. Vehicle was done before promised . Very friendly and thorough. Very pleasant experience.

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On February 16, 2026 Purchased a new Ford Explorer from Rex Allaman. As I am a difficult buyer it took a few a tries for us to put pen and paper on this particular vehicle. He enrolled two other gentleman (finance) and they were outstanding. We ran a few scenarios and then a couple more without one drop of drama X maybe me. (A little). There was much dialogue and the tech they had was pretty incredible. Hard questions quick and easy answers. I sincerely appreciate the patience and professionalism from the entire crew. I was surprised and a bit delighted that ... Read More

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DealerRater - Feb 16, 2026

On February 16, 2026 Purchased a new Ford Explorer from Rex Allaman. As I am a difficult buyer it took a few a tries for us to put pen and paper on this particular vehicle. He enrolled two other gentleman (finance) and they were outstanding. We ran a few scenarios and then a couple more without one drop of drama X maybe me. (A little). There was much dialogue and the tech they had was pretty incredible. Hard questions quick and easy answers. I sincerely appreciate the patience and professionalism from the entire crew. I was surprised and a bit delighted that I actually bought an SUV, only took about 6 years. Thanks again!

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4 Feb 2026 we purchased a Use Lincoln from Swope Ford. We had REX as the Swope Sales Representative. He is more than Superb. He provided information on every and all questions we presented. REX gave the wife and myself the and unbelievable orientation on the Lincoln. We could not have asked for a better salesman. I am not easy on salesman, but REX did such a good job I am totally satisfied. I am sure that whatever vehicle Rex presents and sells to Swope customers you will be more than satisfied the same as our family. PAR Excellent. PS he also ... Read More

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DealerRater - Feb 10, 2026

4 Feb 2026 we purchased a Use Lincoln from Swope Ford. We had REX as the Swope Sales Representative. He is more than Superb. He provided information on every and all questions we presented. REX gave the wife and myself the and unbelievable orientation on the Lincoln. We could not have asked for a better salesman. I am not easy on salesman, but REX did such a good job I am totally satisfied. I am sure that whatever vehicle Rex presents and sells to Swope customers you will be more than satisfied the same as our family. PAR Excellent. PS he also follows up with you after the sale.

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Repeat buyer with Swope. Smooth, easy process from first inquiry about the desired vehicle through driving it off the lot. Sales (Tyler Woodward) and financial staff were outstanding. Ford's financing blew my pre-approved rate out of the water. Purchased a 2025 F-150. Will definitely buy from Swope Ford again (3rd vehicle I've purchased from them.)

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Both the Sales Manager and the Sales Agent immediately set out to locate a new 2026 F150 per my specifications and found 3 all of which they were prepared to compare and price including figuring in trade in and extra options in which I was interested allowing me to not only be satisfied with but happy with my final choice.

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I have a 2014 Ford Focus SE that needs a warranty replacement of tcm so I took the car to Bob Swope Ford in Etown Ky for the warranty repair so I thought their service department decided to charge me $659.19 to replace a clutch assembly because they said that was the problem and NOT the tcm. I challenged the fact they need the clutch assembly replacement because I didn’t have to reset any radio channels because they would have had to disconnect the battery to do any work. I went round and round with the service manager and he refused ... Read More

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Google - Jan 5, 2026

I have a 2014 Ford Focus SE that needs a warranty replacement of tcm so I took the car to Bob Swope Ford in Etown Ky for the warranty repair so I thought their service department decided to charge me $659.19 to replace a clutch assembly because they said that was the problem and NOT the tcm. I challenged the fact they need the clutch assembly replacement because I didn’t have to reset any radio channels because they would have had to disconnect the battery to do any work. I went round and round with the service manager and he refused to correct this problem. I wouldn’t recommend this dealership to anyone because they made it clearly obvious they won’t stand behind their workmanship.

My visit and purchase were a great experience. Cameron Pawley was very helpful and not at all pushy. He was also very knowledgeable.

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Monica and the sales team were amazing to work with. Seamless transaction and fast. Highly recommend this dealership for you sales and service needs!

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Swope ford in Elizabethtown ky. BE BETTER. Follow up: A phone call and time did make things better, my wife is a forgiving person and she is happy.

This is the worst dealership ever do not buy from them at all

I was assured that my wheel bearings were in good shape. They were, in fact, not in good shape. Took everything apart, wheel bearings came falling out. I wouldn't rate them a zero out 5 stars because they were helpful with a recall issue, but I don't recommend them to diagnose an issue.

The dealer was knowledgeable and eager to sell without being pushy. He answered all our questions and maintained a professional attitude.

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I took my 2016 Ford escape here. Talked to Chris and was quoted a price of $149 per light to diagnose. Currently I had over five lights on. I said I could not afford that at the moment and he suggested to do at least two of the most important things. I agreed. He said he would contact me as soon as he finds out something and I could decide on the other things later. So a few days go by and he does contact me and doesn't really tell me much other than what they're going to do to ... Read More

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Google - Aug 29, 2025

I took my 2016 Ford escape here. Talked to Chris and was quoted a price of $149 per light to diagnose. Currently I had over five lights on. I said I could not afford that at the moment and he suggested to do at least two of the most important things. I agreed. He said he would contact me as soon as he finds out something and I could decide on the other things later. So a few days go by and he does contact me and doesn't really tell me much other than what they're going to do to it put it on the machine or whatever. great. So I wait a couple more days and I call. I leave a voicemail I don't hear anything back . I call again, I don't get a call back. This happens over a period of a week .I believe I called a total of five times and got sent to voicemail four times. Only after talking to the person that answered the phone and telling them that I haven't been able to get ahold of anyone and to please go get Chris so I can ask him about my car . So I finally get to speak with him. He tells me the problems with my car and the cost to fix the engine and the other part that was needed that they can't even order apparently. He had absolutely no solution for that. So I went to the sales department and asked if I could trade my car in and they were great. They were able to help me out and even offered to pay off my service bill. At this point I was thinking it was going to be the price quoted of to diagnostics on my car $149 each. However the salesman told me that it came to over $700 but they will cover that no problem. That means they diagnosed more than I approved I wasn't happy with that even though yes it was being taken off my total for the sale of my car but also it's an ethical issue for me. I don't like being lied to I don't like not being called back. And he even continued to lie to me telling me that it wasn't the final price of the boll. So the bill that the salesman was looking at was wrong? They were going to hand over $700 for this non-existent bill? I say this because I ended up going to a different dealer and they offered me the same deal of paying off my bill. They got the same quote. I talked to Chris about that and that's when he told me that the bill wasn't final. So if that was true why did the dealership just pay over $700 to release my car? Chris said I didn't know you were going this route. No you didn't know because you don't answer your voicemails . How is he the service manager and conducts business this way is beyond me. I have bought two vehicles from them in the past and have owned several Fords. I have always got my car serviced there even though the cost is much higher than elsewhere but after this I will never ever buy another Ford or go to a Ford dealership for any sort of service.

Do not trust this dealer! After a good faith, out of state purchase I realized I had been taken advantage of as a sight unseen buyer. After shipping delays I asked if the car was okay because I became a little suspicious. I was assured it was fine and offered a refund of half the shipping cost. (Of course I never received the money). The car I bought ended up having tobacco smoke damage which was not ever disclosed by the sales agent. Not even after I had asked if anything was wrong with the vehicle on at least two ... Read More

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Google - Aug 27, 2025

Do not trust this dealer! After a good faith, out of state purchase I realized I had been taken advantage of as a sight unseen buyer. After shipping delays I asked if the car was okay because I became a little suspicious. I was assured it was fine and offered a refund of half the shipping cost. (Of course I never received the money). The car I bought ended up having tobacco smoke damage which was not ever disclosed by the sales agent. Not even after I had asked if anything was wrong with the vehicle on at least two separate occasions. What a sucker I was!

Worked with Monica and she went the extra mile and had extensive knowledge!! She took the time to answer all my questions and was very helpful and professional.

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Special thanks for you for the owner of BOB SWOPE Ford and Mr . Harry unfortunately, after many weeks of communication with Mr. Harry and the communication who is he did it with all about these is nothing is changed about the situation and the last email from Mr. Harry he told me to go buy my own way seriously I appreciate it and that’s what I’m gonna do because I tried with Bob swope Ford, and And Big M Chevy and C& k auto parts and ford exp but no one is changing the situation who they’... Read More

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Google - Aug 22, 2025

Special thanks for you for the owner of BOB SWOPE Ford and Mr . Harry unfortunately, after many weeks of communication with Mr. Harry and the communication who is he did it with all about these is nothing is changed about the situation and the last email from Mr. Harry he told me to go buy my own way seriously I appreciate it and that’s what I’m gonna do because I tried with Bob swope Ford, and And Big M Chevy and C& k auto parts and ford exp but no one is changing the situation who they’re responsible about it about the engine who is the budget wrongfully and it’s bad engine since day one and who’s my car is broke down till today and the only one who’s paying the price is me That’s what I’m facing in it as a consumer

If I could sum it up in one sentence: Terrible communication and outrageously overpriced. We tried to set up a service appointment online to get some things inspected. It let us put everything in and we showed up at our appointment time only to be told we can only do oil changes when we schedule online. Even though it had us list everything we wanted done and never led us to believe they would not do it. We were given a number to call to some lady who was supposed to help. I left a voicemail. She never returned my ... Read More

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Google - Aug 18, 2025

If I could sum it up in one sentence: Terrible communication and outrageously overpriced. We tried to set up a service appointment online to get some things inspected. It let us put everything in and we showed up at our appointment time only to be told we can only do oil changes when we schedule online. Even though it had us list everything we wanted done and never led us to believe they would not do it. We were given a number to call to some lady who was supposed to help. I left a voicemail. She never returned my call. I had to call back again and make another appointment. So we showed up and dropped it off. For everything they recommended we were quoted over $4400. Even without replacing the clutch, or the tires, it was almost $1700. I refused because the quote was not only outrageous but also unaffordable for us. I went to All Around Auto Care and got everything done but the tires and clutch. It was under $500. I understand that dealerships Mark up some but it's ridiculous and in my opinion unethical. There's a lot of people that cannot afford those kinds of payments. I would recommend to stay away completely if you value your money or time.

Wow some of the rudest people I have ever met in my life…. Ford sucks pick something more reliable like Toyota or Honda!

Service was up to FORD standards, which I always look for. That customer service was ridiculous to non-existent. You get a text with a link to follow your vehicle along repairs (it never changed until I picked up my vehicle). Don't waste your quarter calling someone who cares, because they don't answer the phone (you get a voice-mail). I would occasionally get a text message from my service rep, after I left numerous voice-mails or texts. Usually at the end of the day saying "not today" as they lock up shop. Maybe I thought they were ... Read More

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Google - Aug 9, 2025

Service was up to FORD standards, which I always look for. That customer service was ridiculous to non-existent. You get a text with a link to follow your vehicle along repairs (it never changed until I picked up my vehicle). Don't waste your quarter calling someone who cares, because they don't answer the phone (you get a voice-mail). I would occasionally get a text message from my service rep, after I left numerous voice-mails or texts. Usually at the end of the day saying "not today" as they lock up shop. Maybe I thought they were short-staffed, until I walked in to get my vehicle and none of them were on the phone nor helping any customers (maybe coincidence...I say BS)...but my vehicle is up and running

Bob Swope Ford could be an awesome dealership. But, with a 'HOWEVER!' I was looking for a descent pickup or a new pickup. They had a nice used Ford Ranger, which mind you, had been sitting on their lot for 6 months to a year. The dealership would never budge on their price. Even though, the history on this vehicle was sketchy, at best. Please do better dealership! I, in the meantime, purchased a new vehicle from another dealership. Sorry! Hopefully, y'all can do better for the next customer! Just sayin!

Horrible service. They had my vehicle for 4 months and resolved nothing. Customer service would tell me, 'we'll it takes a week to get that part in and the guy who does that is off the week after.". That happened twice! I highly recommend taking your business ANYWHERE OTHER THAN BOB SWOPE!!

I have a 2023 Ford Bronco sport, There was a water leak coming from underneath the dash and mold Formed on the floorboards, as well as a pool of water on each side . I took the vehicle in for repair, They fixed the leak, but left all of the mold still left inside on the floor floors. They provided no paperwork to prove that they had completed or not completed any service. To add insult to injury when I picked up the vehicle, the employees were dancing around in costumes, They claimed that they were having a party for the anniversary ... Read More

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Google - Jul 15, 2025

I have a 2023 Ford Bronco sport, There was a water leak coming from underneath the dash and mold Formed on the floorboards, as well as a pool of water on each side . I took the vehicle in for repair, They fixed the leak, but left all of the mold still left inside on the floor floors. They provided no paperwork to prove that they had completed or not completed any service. To add insult to injury when I picked up the vehicle, the employees were dancing around in costumes, They claimed that they were having a party for the anniversary of ford, Which further imprinted the impression of a lack of professionalism, And a complete total negligence. It leaves the impression that the service workers do not complete their duties first before celebratory events (Which is why you come to work- To work) . I called the assistant service manager to Bring the issue of The incomplete service (mold and water still pooled in the floor, which is a serious health hazard), to their attention, and I was completely dismissed and disrespected. She claimed that they didn’t see it because of the floor mats that they had placed during service, which is no excuse because any competent mechanic SHOULD be able To complete a quality inspection of a vehicle before returning it to it back to the owner. The service manager claimed that I was only offended by the dancing, Which is a false excuse and a fake cover-up and a lie to make up for The total incompetence of the entire staff on duty at Bob Swope Ford. they told me that it would be a month until they can get new carpets and return the vehicle back to me. Which means that the mold will be growing for a month, With No attention to it, which will decrease the value of the vehicle and cause further damage, And I may not ever be able to trade that vehicle in or sell it in the future. The service manager showed a complete lack of responsibility, accountability, Empathy, Or competency. Just total lies and deceit. Nor did she explain to me what preventative measure she was going to take to make sure that something like this would never happen again. I am very disappointed with this experience. And I regret that I am in a contract with them. And I am Considering taking this to court. do not make a purchase with Bob Swope Ford you will regret it.

Chris Bellantoni is an excellent Bob Swope Ford service advisor! He answered all my questions regarding buying a set of new tires for my 2020 Ford Explorer. He set up my appt. and greeted me upon arrival at Bob swope. I was more than satisfied with the entire experience. Chris made me feel like a valued customer. I highly recommend the Bob Swope Service Department as they are reasonably priced and all of their staff are courteous and friendly.

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Cameron was very efficient and informative!😊 I would recommend Bob Swope of Elizabethtown. No pressure.

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OMG, was out SHOPPING for SUV stopped in. Our salesman came to talk with us, you Couldn't of ask for a better people to work with, let us drive a Expedition, was a Great ride, we really liked it alot. Got a write up on PRICE, LOL came back with only $500 off of MSRP price. And it was from Ford Factory. REALLY, out of there, off I went to DON FRANKLIN , NOW THEY KNOW HOW TO TREAT YOU, WHAT A GREAT PLACE TO DO BUSINESS. YES I GOT ME A LINCOLN NAVIGATOR. GREAT JOB GUY'S.

Service Department is the best I’ve dealt with anywhere. Easy to schedule maintenance and keeps me up-to-date on my vehicle status. Salesman was knowledgeable and helpful in assisting me to find a new truck and the sales manager offered me a deal I could live with. Excellent service at Bon Swope Ford!

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Just got lied to about my truck. Was told it was being worked on that my tires were off getting balanced. Walked outside and saw it just parked in the corner of a lot. Been going here for 5 years now and never had such dishonest customer service. Hour 4 update. Went to find Steve Couch as mentioned from the “owner” comment and he was gone. Nobody wanted to contact him. They just took my truck for a test drive and seems like they are going for a joy ride. Last time I spend my time and money at this place. But ... Read More

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Google - May 23, 2025

Just got lied to about my truck. Was told it was being worked on that my tires were off getting balanced. Walked outside and saw it just parked in the corner of a lot. Been going here for 5 years now and never had such dishonest customer service. Hour 4 update. Went to find Steve Couch as mentioned from the “owner” comment and he was gone. Nobody wanted to contact him. They just took my truck for a test drive and seems like they are going for a joy ride. Last time I spend my time and money at this place. But I’m sure they don’t care.

Everytime I have service done it is NEVER complete. This time it was supposed to be a basic oil change, tire rotation and check the brakes. NO tire rotation or brake check. Changed the cabin filter and left most of what was in the glove compartment laying in the floorboard! Not the first time but it is the LAST!!